Why am I seeing a "Get Access" message?

If you log in to One NZ Rewards with your My One NZ account and you see a "Get Access" message then it generally means we can't see your Service (either a mobile or broadband service) associated with your My One NZ account. This means we just need a bit more information before you can access Rewards.

To resolve this, you'll just need to add a Service to My One NZ. This connects your Mobile/Broadband account information to your My One NZ profile so we can validate you as a customer. These steps will walk you through it:

Step One: Check whether you have a Service added to your My One NZ account by logging into My One NZ here.

Step Two: If you don't see a Service listed, click on the "Add a service" button and then follow the prompts.

• If you don’t know your Bill Type you can use this helpful guide to finding your bill type.
• The 4 digit security PIN for your One NZ account. Try a 4 digit number that you commonly use, or try the year you are born. If neither of these work, please call One NZ Customer Care on 0800 800 021 and tell them you are trying to add a Service to your My One NZ account.
• Once you've added a Service head back to One NZ Rewards, click on the person icon on the top right of the Rewards site. Sign out and then sign in again.
• If you still have an issue you can call us on 0800 102 902 or email us on hello@onenzrewards.nz

Step Two: If you do see a Service listed, head back to the Rewards site and try these steps:

• Click on the person icon on the top right of the Rewards site
• Sign out
• Sign in again.

If this doesn’t resolve your issue, continue the steps below:

• Clear the cache on your browser (there are some good instructions on how to do this here if you don’t know how). Close the browser after you’ve finished this process
• Open One NZ Rewards again, try logging in again.
• If none of these steps resolve your issue, call us on 0800 102 902 or email us on hello@onenzrewards.nz